Active listening helps us communicate effectively and resolve conflicts in the workplace. However, distractions such as mobile devices, text messages, social media, and emails

Active listening helps us communicate effectively and resolve conflicts in the workplace. However, distractions such as mobile devices, text messages, social media, and emails may impact our ability to actively listen to others.

Choose one of the options below. Then, thoroughly explain why active listening is critical to success in this area. You may want to refer to active listening strategies you have learned about throughout this course. Think about and share how active listening skills can help you be a better manager or coworker in the area you selected.

1. Building professional relationships.
2. Decreasing misunderstandings.
3. Increasing productivity.

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