what is the role of HCAHPS and HAIs in creating quality indicators and how they contribute to the quality improvement process in gastroenterology offices? how do the HCAHPS and HAIs data of your selected organization compare to national benchmarks?
Discuss the role of consumer satisfaction in quality improvement in gastroenterology offices? Describe the intent and outcomes of public reporting? Discuss what actions leadership could take at a gastroenterology office based on the reported HCAHPS and HAIs data?