Focusing on the Hospitality Industry 1. Write a short job description (at least 100 words) for the safety sensitive job that fairly establishes the job requirements, s

Focusing on the Hospitality Industry

1. Write a short job description (at least 100 words) for the safety sensitive job that fairly establishes the job requirements, so applicants are aware of what is required. Integrate evidence from the assigned reading in your own words in every posting.

2. Describe key steps that will be used to screen applicants for the safety sensitive job. Incorporate all four of the screening methods described in Chapter 7 (at least 100 words). Discuss the type of pre-employment testing to be used and why, and some of the employer risks and responsibilities when a background check is required. Integrate evidence from the assigned reading in your own words in every posting.

3. Describe specific steps involved in legal selection of employees and methods that will be used to eliminate discrimination in the hiring process (at least 100 words). Integrate evidence from the assigned reading in your own words in every posting.

To earn points, submit well-developed postings before the due date. Apply details, lessons, and examples from the assigned textbook chapter in every posting (interpreted in your own words).

ch07.pdf

Chapter 7 Legally Selecting Employees

Images used under license from Shutterstock.com

Legally Selecting Employees

 Employee Selection  Discrimination In the Selection Process  Verification of Eligibility to Work  The Employment Relationship

In This Chapter, You Will Learn:

1. To utilize job descriptions, qualifications, and other tools for legally selecting employees.

2. To avoid charges of discrimination by knowing the classes of workers that are protected under the law.

In This Chapter, You Will Learn: 3. To understand the procedure for verifying the

work eligibility of potential employees before offering them employment.

4. To distinguish the rights of both employers and employees under the at-will employment doctrine.

5. To understand the concept of collective bargaining and the legal obligations when interacting with labor unions.

Employee Selection

 Job Descriptions

 Job Qualifications

 Bona Fide Occupational Qualifications (BFOQ)

Employee Selection

 Legalese: Job Description – A written listing of a specific job’s basic responsibilities and reporting relationships.

Employee Selection

 Legalese: Job Qualifications – The knowledge or

skill(s) required to perform the responsibilities and tasks listed in a job description.

Employee Selection

 Legalese: Bona Fide Occupational Qualification

(BFOQ) – A job qualification established in good faith and fairness that is necessary to safely or adequately perform the job.

Bona Fide Occupational Qualification

Physical attributes necessary to complete the duties of the job include these: The ability to lift a specific amount of weight Education Certifications Registrations Licensing Language skills Knowledge of equipment operation Previous experience Minimum age requirements (for serving alcohol or working certain hours)

Employee Selection

 Applicant Screening  Applications  Interviews  Pre-employment Testing  Background Checks  References

Analyze the Situation 7.1

Cruz Villaraigosa owns and manages The Cruz Cantina, a lively bar and dance club that serves Cuban and other Caribbean-style cuisine. The club has a dance floor, has small tables, and serves outstanding food.

Analyze the Situation 7.1 Cruz's clientele consists mainly of 20-to

40-year-old males who frequent the Cantina for its good food as well as the extremely low-cut, Spanish-style blouses worn by the young female servers who bring the food and drinks to the tables. The Cruz Cantina advertises to women and families as well as to young men, but the reputation of the facility is predicated upon the physical attractiveness of the women whom Cruz has hired to serve the guests and the uniforms these servers wear.

Analyze the Situation 7.1 Ms. Villaraigosa employs women and men of

all races and nationalities, but all food and drink servers are female. When she elects not to hire a young man for a job as a server, Ms. Villaraigosa is contacted by the young man's attorney. The attorney alleges the young man has been illegally denied a server's job at the Cantina because of his gender and that cannot be a bona fide occupational qualification for a food and beverage server position.

Analyze the Situation 7.1 Ms. Villaraigosa replies that her operation

employs both men and women, but that one necessary job qualification for all servers is that they be “attractive to men,” and that the qualification of “attractiveness to men” is a legitimate one, given the importance of maintaining the successful image, atmosphere, and resulting business the Cantina enjoys. She maintains that the servers not only serve food and beverages, but also play a role in advertising and marketing the unique features of the Cantina.

Analyze the Situation 7.1 Ms. Villaraigosa also maintains that

attractiveness is indeed an occupational characteristic that she can use to promote his facility, citing modeling agencies and TV casting agents as examples of employers who routinely use attractiveness as a means of selecting employees. She states that her right to choose employees she feels will best benefit her business is unconditional, as long as she does not unfairly discriminate against a protected class of workers.

Analyze the Situation 7.1 1. Do you think that the requirement that servers

be “attractive to males” is a bona fide occupational requirement and “necessary” for the continued successful operation of The Cruz Cantina?

2. If you were on a jury, would you allow Ms. Villaraigosa to hire female servers exclusively, if she so desired? Why or why not?

3. What damages, if any, do you feel a male job applicant not selected for employment at the Cantina would be entitled to?

Employee Selection

 Legalese: Negligent Hiring – Failure on the part of an

employer to exercise reasonable care in the selection of employees.

Negligent Retention – Failure to terminate an employee after the employer becomes aware that an employee is a danger or threat to others and is unsuitable for the job.

Employee Selection  Legalese:

Defamation – False statements that cause someone to be held in contempt, lowered in the estimation of the community, or to lose employment status or earnings or otherwise suffer a damaged reputation.

Employee Selection

Wording of Classified Advertisements  Do not use terms that exclude or

discriminate against individuals  Avoid references to age, sex, national

origin and religion Some exceptions (BFOQ) but be prepared to document and defend the chosen language

Discrimination in the Selection Process

 Civil Rights Act of 1964, Title VII (applies to employers with 15 or more employees who are engaged in interstate commerce)

 Americans with Disabilities Act of 1990  Age Discrimination in Employment Act of

1967  Pregnancy Discrimination Act of 1978  Genetic Information Nondiscrimination Act

of 2008 (GINA)

Discrimination in the Selection Process

 Legalese:

Interstate Commerce – Commercial trading or the transportation of persons or property between or among states.

Discrimination in the Selection Process

 Legalese: Affirmative Action – A federally mandated

requirement that employers who meet certain criteria must actively seek to fairly employ recognized classes of workers. (Some state and local legislatures have also enacted affirmative action requirements.)

Analyze the Situation 7.2

Jetta Wong is the owner and manager of the Golden Dragon oriental restaurant. The restaurant is large, inexpensive, and enjoys an excellent reputation. Business is good, and the restaurant serves a diverse clientele.

Analyze the Situation 7.2 Ms. Wong places a classified ad for a table

busser in the employment section of her local newspaper. The response is good, and Ms. Wong narrows the field of potential candidates to two. One is of the same ethnic background as Ms. Wong and the rest of the staff. The second candidate is Danielle Hidalgo, the daughter of a Mexican citizen and an American citizen. Ms. Hidalgo was born and raised in the United States.

Analyze the Situation 7.2 While both candidates are pleasant, Ms.

Wong offers the position to the candidate who matches the background of the restaurant and Ms. Wong. Her rationale is that, since both candidates are equal in ability, she has a right to select the candidate she feels will best suit her business. Because it is an oriental restaurant, Ms. Wong feels diners will expect to see oriental servers and bussers.

Analyze the Situation 7.2

No one was discriminated against, she maintains, because Ms. Hidalgo was not denied a job on the basis of race, but rather on the basis of what was best for business. Ms. Wong simply selected her preference from among two equal candidates. Ms. Wong relates her decision to Ms. Hidalgo.

Analyze the Situation 7.2

Ms. Hidalgo maintains that she was not selected because of her Hispanic ethnic background. She threatens to file a charge with the EEOC unless she is offered employment.

Analyze the Situation 7.2 1. Do you think Ms. Hidalgo was denied the

position because of her ethnicity? 2. In the situation described above, does

Ms. Wong have the right to consider race as a bona fide occupational qualification?

3. How should Ms. Wong advertise jobs in the future to avoid charges of discrimination?

Americans with Disabilities Act of 1990

There are three different groups of individuals who are protected under the ADA:

1. An individual with a physical or mental impairment that substantially limits a major life activity. Some examples of what constitutes a “major life activity” under the act are: seeing, hearing, talking, walking, reading, learning, breathing, taking care of oneself, lifting, sitting, and standing.

2. A person who has a record of a disability. 3. A person who is “regarded as” having a disability.

Accommodating Disabled Employees

1. Can the applicant perform the essential functions of the job with or without reasonable accommodation?

2. Is the necessary accommodation reasonable? (Will this accommodation create an undue financial or administrative hardship on the business?)

3. Will this accommodation or the hiring of the person with the disability create a direct threat to the health or safety of other employees or guests in the workplace?

Search the Web 7.1 Go to: www.eeoc.gov. 1. Under About EEOC, select: Laws, Regulations,

Guidance, & MOUs. 2. Select: Discrimination by Type 3. Select: Disability 4. From the document displayed on Disability

Discrimination, determine: a) What must an employer do after receiving a request for a

reasonable accommodation? b) Is the restructuring of a job to meet the needs of a disabled

person considered a reasonable accommodation?

ADEA of 1967

 The Age Discrimination in Employment Act of 1967 (ADEA) protects individuals who are 40 years of age or older form employment discrimination based on age.

 Applies to employers with 20 or more employees, as well as labor unions and governmental agencies.

Pregnancy Discrimination Act of 1978

Amends the Civil Rights Act of 1964 and creates a claim of discrimination by a prospective employee if denied employment on the basis of pregnancy, childbirth and/or related medical conditions.

GINA of 2008 The Genetic Information Nondiscrimination Act of 2008 (GINA) protects prospective employees from discrimination (and current employees from harassment as well) because it is illegal to deny employment based on genetic information of the candidate and the candidate’s family.

Verification of Eligibility To Work

 Immigration Reform and Control Act of 1986 (IRCA)

 Fair Labor Standards Act of 1938 (FLSA)  Form I-9

The Employment Relationship

 At-Will Employment  Labor Unions and Collective Bargaining

The Employment Relationship

 Legalese: Employer – An individual or entity that

pays wages or a salary in exchange for a worker’s services.

Employee – An individual who is hired to provide services to an employer in exchange for wages or a salary.

The Employment Relationship  Legalese:

At-Will Employment – An employment relationship where employers have a right to hire any employee, whenever they choose, and to dismiss an employee for or without cause, at any time, so long as the employee’s civil rights are not violated; the employee also has the right to work for the employer or not, or to terminate the relationship at any time.

The Employment Relationship

 Legalese: Collective Bargaining Agreement (CBA) – A formal

contract between an employer and a group of employees that establishes the rights and responsibilities of both parties in their employment relationship.

Analyze the Situation 7.3 Walter Horvath is the executive housekeeper

at the Landmark Hotel. This 450-room historic property caters to leisure travelers. Occupancy at the hotel is highest on the weekends.

Like many hotels in large cities, the housekeeping staff is difficult to retain. Turnover tends to be high and the labor market tight. Mr. Horvath works very hard to provide a work atmosphere that enhances harmony and encourages employees to stay.

Analyze the Situation 7.3 Although he has little control over wage

scales, his general manager does allow him wide latitude in setting departmental policies and procedures as long as these do not conflict with those of the management company that operates the Landmark.

Housekeepers in Mr. Horvath's department highly prize weekends off, yet these are the busiest times for the hotel.

Analyze the Situation 7.3 In a staff meeting, Mr. Horvath and the

housekeepers agreed to implement a policy that would give each housekeeper alternating weekends off, with the stipulation that those housekeepers who are working on weekends might be required to work overtime to finish cleaning all the rooms necessary to service the hotel's guests. The housekeepers agreed to this compromise, and the policy was written into the department's procedures section of the employee handbook, which all new housekeeping employees must read and sign prior to beginning work.

Analyze the Situation 7.3 When the holiday season approaches, Mr.

Horvath finds that his department is seriously understaffed. The hotel is filling to capacity nearly every weekend as guests flock to the city to do their holiday shopping. During a job interview with Andreanna White, Mr. Horvath mentions the alternating weekend policy for housekeepers. Ms. White states that she is the choir director for her church. “I could,” she says, “miss alternating Sunday mornings, because I could arrange a substitute.

Analyze the Situation 7.3

Working overtime on Sundays, however, would cause me to miss both the morning and evening services, and I would not be willing to do that. I could, however, work an eight-hour day on Sundays with no problem, because then I could go to either the morning or evening service.”

Analyze the Situation 7.3 1. Should Mr. Horvath hire Ms. White, despite her

inability to comply with the departmental policy in place at the hotel?

2. If Mr. Horvath hires Ms. White, can he still enforce the alternating weekend policy with currently employed housekeepers, who also might prefer not to work overtime on Sundays?

3. Do you believe Ms. White's choir director position warrants an exception to the departmental policy?

4. How should Mr. Horvath advertise position vacancies in the future?

What Would You Do? Alex Bustamante is applying for the

position of executive chef at the hospital where you serve as director of human resources. The hospital has more than 800 beds, and the meal service offered to patients and visitors alike is extensive. Patients in this facility are extremely ill, and because of their weakened condition, dietary concerns are an important consideration.

What Would You Do?

While reviewing Mr. Bustamante’s work history with him during an interview, he states that he was let go from his two previous positions for “excessive absence.” When you inquire as to the cause of his excessive absence, Mr. Bustamante offers that it was due to the effects of alcoholism, a condition with which he has struggled for over 10 years but for which he is currently undergoing weekend treatment and attending meetings of Alcoholics Anonymous (AA).

What Would You Do? He states that he never drank while at

work, but sometimes missed work because he overslept or was too hung over to go in. His past employers will neither confirm nor deny Mr. Bustamante’s problem. Both simply state that he had worked for them as an executive chef, and that he was no longer employed by their organizations.

What Would You Do? Based on his education and experience,

Mr. Bustamante is clearly the best-qualified candidate for the vacant executive chef’s position. However, based on his life history, his ability to overcome his dependence on alcohol is, in your opinion, clearly questionable. Your recommendation on Mr. Bustamante’s hiring will likely be accepted by the manager of dietary services.

What Would You Do? 1. Have you broken the law by inquiring into Mr.

Bustamante’s difficulty in prior positions? 2. Is Mr. Bustamante protected under the ADA? 3. If Mr. Bustamante were hired but needed three

days off per week to undergo treatment, would you grant that accommodation? Under what circumstances?

4. How do the rights of Mr. Bustamante’s and the concept of negligent hiring mesh in this instance?

Rapid Review

1. Identify at least three exceptions to the at-will employment doctrine, and prepare a rationale for each exception’s existence.

2. Create a description for your most recent job. Use that information to create a job qualification list for the same job.

Rapid Review 3. Appraise the pros and cons of refusing to

supply detailed performance information about past employees to those who call for reference checks on them.

4. Use the Internet to determine the union organization in your home state or country that represents the largest number of hospitality workers.

5. Discuss the relationship between affirmative action and ethnic diversity awareness.

Rapid Review 6. Develop your rationale for determining

whether a visually impaired individual, whose sight is fully corrected by prescription glasses, falls under the protection of the ADA.

7. Create a checklist that could be used by a restaurant for complying with the requirements of the Immigration Reform and Control Act of 1986 (IRCA).

Rapid Review

8. Using the Internet, find the state or local agency that regulates child labor laws in your hometown, and compile a list of positions in the hospitality industry that could not be filled by 14- and 15-year- olds under its regulations.

Think about this on your way out…

You are applying for a meeting planning position at a very large company and do not want your current employer, a competitor of your current organization, to find out that you are looking to seek

Focusing on the Hospitality Industry 1. Write a short job description (at least 100 words) for the safety sensitive job that fairly establishes the job requirements, s

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