1. Read chapter 11 and review the case study on the second page
2. Answer the question stated at the end of the case study ("Don wondered what he had gotten into and what he might do to be the best employee for Lighthouse Financial.")
3. 2-3 paragraphs for the response with at least 3 references from the text book to support your position by putting the page numbers in your response.
4. Reply to the responses of 2 other students in the class which I will give you later.
