Please read the scenario below and provide a sample email response based on the following criteria:
Consider yourself the customer’s current main point of contact at Companyx
Account Name: Hantasma Brew Co.
Production Volume: 3,000
Reason for Purchasing COMPANYX: Hantasma Brew Co wants to be able to use COMPANYX to file their next quarterly Tax and Trade Bureau (TTB) report, which is due in 75 days. In order to file the report on-time, Hantasma Brew Co. needs to have all their inventory uploaded, recipes input, and production running. This normally takes 45 days.
Primary Point of Contact: Kayla Binder (she/hers)
Role: Operations Manager
Scenario: You are working with Kayla on her implementation of CompanyX at Hantasma Brew Co. You have led an initial kick-off call. For the next steps, Kayla is supposed to watch a tutorial on how to upload inventory and build out a recipe in CompanyX before your next training. The training will not be useful if she does not have at least one recipe inputted into CompanyX. It’s 2 days before the next scheduled implementation training and you can see that Kayla has not started watching the tutorial. You decide to write an email that inspires her to complete the pre-work to accomplish Hantasma Brew Co.’s goals.
Writing Sample Evaluation Criteria:
Clear and concise written communication
Motivates the customer to complete next steps prior to the scheduled onboarding training
