WRITING PLAN FOR A SIMPLE CLAIM
Opening
Describes the desired action clearly.
Body
Explains the nature of the
Tells why the claim is
Provides details regarding action requested of
Closing
Ends pleasantly with goodwill
Includes end dating if appropriate
The following is an ineffective claim request, which, you can tell, is a complaint. Identify why it is ineffective. Keep the writing plan for a simple claim (above) in mind as you try to figure out what is wrong with it.
5542 Rita Lane
Reseda, CA 91335
February 10, 2021
Customer Service HomeCo, Inc.
2508 Lathrop Avenue
Racine, WI 53405
Gentlemen:
In December I had a HomeCo water heater installed. The heater cost $1279.84, and the installation charges were $101.35. When I received my bill, I noticed that an extra charge of $60 had been added for a maintenance agreement. I paid the full amount of the bill except the $60. Now I have received in the mail a maintenance agreement contract for that water heater.
I did not sign any maintenance agreement, and I certainly do not want such a service. I insist that this $60 charge be removed from my bill; and, furthermore, I want this unneeded maintenance agreement voided. I’m furious that a company as large as HomeCo would have to make exna profits by pushing unwanted maintenance agreements off on unwary customers. I’ve done business with HomeCo for years. In fact, nearly all my major appliances were purchased from you. I am very disturbed by this transaction.
Please take care of this matter immediately. I don’t know where this $60 charge came from on my bill, but I do know what I’d like you to do with it.
2. “Working in virtual teams is becoming more and more pervasive in the workplace. In fact, nearly half of all the organizations that were polled in a recent survey reported the use of virtual teams. Another survey of chief information officers revealed that 30% believed that communication was the top challenge of managing virtual teams, followed by the lack of proper technology and reduced productivity caused by a lower sense of accountability. More specifically, poor communication regarding task management—clearly assigning and updating tasks— was perceived as the top threat to project success” How might we ensure that we have effective and clear communication when working in a virtual team environment? What are the strengths and weakness of the “virtual collaboration” tools
