Scenario: The city of Erickson has allocated 4 million dollars to develop an outpatient mental health treatment center for people in the community who are homeless. They have asked you to recommend two best practice methods for the new service.
- Formulate a research question based on what you have been asked to do in this scenario.
- Conduct a review of the literature and select two intervention strategies from the literature which you will recommend. Please be sure to cite at least seven journal articles. Include the following:
- Select two interventions based on critical analysis:
- How might these studies inform the creation of a new service delivery model?
- What do you know about the origins, prevalence, and correlates of the problem?
- Analyze how a search of the literature on the topic that you have selected can inform both the researcher and influence the research design process:
- What functions does the literature review serve with respect to the scenario provided?
- How might you go about conducting a literature review for the intervention strategy? Describe the steps you might take.
- Evaluate sources of information that might be related to your topic:
- Evaluate each article.
- Select two interventions based on critical analysis:
service delivery model
Introduction
Service delivery models are a way to help define a company’s IT infrastructure. They help organizations understand how they can best manage their IT resources and ensure that they’re applying best practices in all areas of the business. This can include things like having an incident management process, automation/orchestration layer, or service desk tool.
have to have a incident management process!!
If you’re not going to have a good incident management process, then why bother with the rest of your service delivery model? You need to have an incident management process because it helps with:
Consistency and uniformity across all teams (the more consistent they are, the better)
Better communication between teams (the more consistent they are, the better)
A clear understanding of who is responsible for what (if everyone knows their role then there won’t be any confusion)
Need to have an automation/orchestration layer.
The automation layer is crucial to the success of the SDLC. It needs to be able to perform a number of tasks, including:
Automating processes and functions that are repetitive or otherwise non-trivial
Ensuring that all information from different sources has been captured into one central location (e.g., source control)
Service desk is important, good chat tool.
Service desk is important, good chat tool.
Self-service is important, but full-service also can be useful for some people.
An effective chat tool will allow you to get support from your customers in real time and provide a link that takes them directly to the right place for help or guidance on how to solve their problem or issue.
Has to be a balance between self service and full service.
You need to be able to provide both self service and full service because they are not mutually exclusive.
Self-service is useful for quick fixes, but it’s also important that your users have access to training resources and other support materials so they can understand their products better and troubleshoot problems on their own.
Full service can be an effective way of supporting complex issues or large numbers of people at once—for example, if you’re handling a lot of customer support requests from one department or location (for instance, an engineering team handling production orders).
The major steps of creating a service delivery model
The first step in creating a service delivery model is to define the problem. This can be difficult, especially when you’re starting from scratch and don’t have any data to work with. It’s important that you set goals before you start so that they align with your vision for how your business will grow, as well as what’s realistic for now. Don’t worry about what other people’s goals are; instead focus on yours!
Once you’ve defined your target audience and determined whether it’s worth pursuing in order to achieve their needs (and keep them happy), it’s time to think about how long it will take them (or yourself) before they achieve those goals—and then figure out what steps need taken along the way so everything gets done quickly and effectively. For example:
A person who wants to lose weight would find success by walking 3 miles every day along their local lake path while listening closely at first but later allowing themselves more freedom as confidence grows over time; this could be achieved within 3 months or less if done consistently over several weeks followed by some maintenance exercises like yoga which provide additional benefits beyond just physical appearance which may also help reduce stress levels while improving overall mental health levels as well
Conclusion
It’s a very important process. It’ll help you understand what your users want, how to deliver on their needs, and how to prioritize the work that needs done.